Lead efforts to ensure the success of our customers in their Metric Insights implementations. Provide customers with best practices implementation guidance and with assistance in defining requirements for customized persona-driven BI Portal Landing Page. Orchestrate activities among solution architecture, product, engineering, and support teams for a successful implementation of the Metric Insights platform. Regularly engage with customers post-implementation to develop strategies for boosting engagement, and achieve a high level of customer success and satisfaction.


  • Guide customers to achieve a rapid and successful initial implementation of Metric Insights
  • Effectively coordinate customer-related activities between Solution Architecture, Support, Engineering, and Product
  • Work with customers and the Product and Engineering teams to define and implement effective portal page solutions for customers.  Drive process from conception through implementation and customer acceptance
  • Lead regular recurring check-in meetings with customers who have established implementations
  • Partner with the Head of Product to manage customer enhancement trackers
  • Assess user engagement levels with customers and deploy strategies to increase adoption
  • Develop best practices materials to enable repeatability in customer deployments
  • Assist the product team in developing and prioritizing features that promote customer success
  • Develop and evolve implementation methodology in concert with product evolution

Key Requirements

  • Experience with complex software implementations at large enterprise customers
  • Thorough understanding of Business Intelligence challenges
  • Familiarity with all aspects of the BI “stack” from the data layer to visualization tools
  • Understanding of the fundamental concepts in SQL, Procedural Programming, and Database Technologies
  • Solid understanding of web development technologies (HTML, CSS, Javascript)
  • Demonstrated ability to work patiently to resolve complex issues
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Strong organizational skills with a methodical approach to project planning and execution 

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