Metric Insights, an exciting and successful Business Intelligence startup, is looking for a brilliant Solutions Engineer. This is a super-hero position that requires you to swoop in and solve a variety of technical, customer-facing problems. You’ll wear many hats, just like everyone else on our small team.

As the most technical member of the Solutions teams, you’ll serve as the technical backstop for other members including Solution Architects and Support Engineers. When we encounter a problem that we can’t solve, you’ll be the first person we call. We’re a small team, so you’ll need to be self-directed and proactive. You’ll have a lot of opportunities and we will expect you to go for it. Metric Insights is redefining the way that businesses consume information. Come join us!

Responsibilities:

  • Solve top-tier technical support problems (requiring debugging skills in linux system administration, networking, and figuring out complex systems quickly)
  • Act as a technical backstop for the Solutions team
  • Contribute to product development, based on customer feedback
  • Occasional travel is required (5-10% of the time)

Specific Examples of Tasks:

  • Integrating and configuring LDAP/SAML/Kerberos
  • Integrating and configuring mail servers
  • Installing SSL certificates
  • Installing/upgrading/maintaining application and operating systems
  • Installing & troubleshooting our data connections
  • Technical calls with clients regarding system architecture and security

Experience/Qualifications:

  • 2+ years working with Linux in a system administration or devops capacity
  • 2+ years working with SQL and MySQL databases (DBA/DBD experience desirable)
  • Development experience with JS, Java, Python, or PHP
  • Solid understanding of networking concepts
  • Excellent troubleshooting skills and/or technical support experience
  • Experience with IT system integration (configuring systems for SSO and/or LDAP authentication desirable)
  • Experience with business intelligence tools
  • Experience with Rest APIs

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