Core Platform: Concierge

Docs, Glossary & FAQs

Organizations can upload internal documentation, business term definitions, FAQs, runbooks, and policies into Concierge, making this knowledge instantly accessible through conversational Q&A.

Promote Data Literacy

Provide easy access to metric definitions to promote understanding of reports and dashboards.

Conversational interface providing clear metric definitions to help users understand reports and dashboards.

Concierge interface enabling users to search FAQs, glossary terms, and documentation independently.

Reduce Support & Enable Self-Service

Reduce support inquiries by empowering users to help themselves.

Continuously Expand Knowledge Coverage

Automatically ingest new documentation to maintain an up-to-date knowledge base.

Diagram showing automatic ingestion of glossary, documentation, metadata, and FAQs into an up-to-date knowledge base.

Promote Data Literacy

Provide easy access to metric definitions to promote understanding of reports and dashboards.

Interface showing metric definitions and explanations used to improve understanding of reports and dashboards.

Conversational documentation interface allowing users to find answers without contacting support.

Reduce Support & Enable Self-Service

By allowing users to ask questions directly of documentation, Concierge reduces dependency on support teams and subject matter experts while improving response consistency.

Continuously Expand Knowledge Coverage

As new documentation is added, Concierge automatically incorporates it into responses, creating a living, evolving knowledge layer for the enterprise.

Diagram showing documentation, glossary, metadata, and FAQs automatically incorporated into an evolving knowledge base.