Scope

The Metric Insights Online Privacy Statement applies to Metric Insights and our affiliates’ Web sites, Landing pages, email and other marketing efforts. Below are some of the highlights of the Statement.

Personal Information

We collect your personal information for various purposes, such as processing your order, corresponding with you, providing you with a free trial or subscription.

We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us better customize our interactions with you.

Furthermore, we may also collect information relating to your use of our Web sites, Landing pages, and Email through the use of various technologies, including cookies.

Typical

To contact you for customer satisfaction surveys, market research or in connection with the use of our software platform, web site, landing pages, and email.

To support products or services you have obtained from us.

By Metric Insights and selected organizations for marketing purposes if you have permitted such use.

To personalize your experience while you are on our sites, make navigation easier, web site usage, testing and statistics.

User Options

When we collect information from you, you may tell us that you do not want it used for further marketing contact, simply send us a note.

You may also turn off or remove cookies in your browser.

To find out more about our privacy practices, see the Metric Insights online statements.

How to contact us

Questions about this Statement or about Metric Insights handling of your information may be sent to:

Metric Insights info@www.metricinsights.com, or

Metric Insights Corporate Privacy Office
404 Bryant Street
San Francisco, CA
U.S.A.

If you do not want to receive future marketing communications from Metric Insights including subscriptions, please send an email to: info@www.metricinsights.com

Metric Insights Software Products and Software-as-a-Service Privacy Statement

This Privacy Statement covers the privacy practices that Metric Insights employs when providing support, consulting, or hosting services (the “Services”) to Metric Insights clients through Metric Insights Software products and Software-as-a-Service solutions (“Software Offerings”). Metric Insights provides this Privacy Statement to clarify Metric Insights’ role as a processor where Metric Insights processes services data on behalf of Metric Insights clients through Metric Insights Push Software Platform. The Metric Insights Push Software Platform typically allows clients to access their own data. Where the Platform perform certain functionality like building business reports, email alerts, and automate related tasks.

Such services data (“Services Data”) is data that Metric Insights has provided access to in connection with the Software Services, such as data accessed through a Software-as-a-Service environment (e.g., Metric Insights Push Intelligence Software Platform) or data accessed through test, development and production environments. Metric Insights treats Services Data in accordance with the terms and conditions set forth in the Metric Insights agreement for the Software Offerings and related Services with the Metric Insights client.

Services Data Use. Services Data may be accessed and used to fulfill the requirements specified in the Metric Insights customer agreement for Services or Software Offerings. Metric Insights technical staff may require periodic access to Services Data to monitor system performance, test systems and develop bug fixes and implement upgrades to the platforms. Any temporary copies of Services Data created as a necessary part of this process are only maintained for time periods relevant to those purposes. Metric Insights may also be required to provide personal information to comply with legally mandated reportings, disclosure or other legal process requirements. Metric Insights reserves a limited right to disclose any personally identifiable information we receive if required by law or valid order of a court or other governmental authority, or if needed to protect the health and safety of Metric Insights employees, a client’s employees, or the general public.

Metric Insights may transfer and access Services Data globally as required for the purposes specified above. If Metric Insights hires subcontractors to assist in providing Services, their access to Services Data will be consistent with the terms of the relevant Metric Insights customer agreement and this Metric Insights Software Products and Software-as-a-Service Privacy Statement.

Metric Insights does not use Services Data except as stated above or as provided in the relevant Metric Insights customer agreement. Metric Insights may process Services Data, but does not control an Metric Insights client’s information collection or use practices for Services Data. In the event that Metric Insights client provides any Services Data to Metric Insights, the client is responsible for providing any notices and/or obtaining any consents necessary for Metric Insights to access and use Services Data as specified in this statement and the Metric Insights customer agreement.

Metric Insights access to Services Data is based on extracting big data from various sources and customize reporting. Some of this reporting may include email alerts from events happening within the clients’ data. Data residing in Metric Insights hosted platform is managed via account management framework. As Metric Insights clients control access to Services Data by its end-users, end-users should direct any requests related to their personal information to Metric Insights clients.

We may Modify such a Statement. Metric Insights reserves the right to modify or supplement this Metric Insights Software Product and Software-as-a-Service Privacy Statement at any time. The most recent version of the Metric Insights Software Product and Software-as-a-Service Privacy Statement will appear on this website with the relevant modification date. If you have any questions about this Privacy Statement or the practices of this site, you can contact: us: info@www.metricinsights.com

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