How Mount Sinai Improved BI Governance and Engagement

Healthcare analytics tend to live in silos: clinical reporting in Epic, business reporting in Tableau, and years of legacy content scattered across Crystal Reports, WebFocus, and more. In our latest webinar, Metric Insights CEO Marius Moscovici sat down with Damon Myers, Director of Enterprise Analytics Services at Mount Sinai Health System, to walk through how one of New York's largest health systems brought its reporting under one governed roof.

Mount Sinai is a big organization, with more than 40,000 employees, 7,000 physicians, eight hospitals, and 4.2 million patients a year. Its analytics were spread across many platforms, with no centralized metadata store, no easy way to search across assets, and no consistent way to request access. As Damon put it, users had to know someone or hear it by word of mouth to find what was available, and they could only see what they already had access to. That gap drives duplicate work, since people ask an analyst to rebuild a report they didn't know already existed.

Mount Sinai set out to build the opposite of that experience: a single curated analytics portal, customizable by persona, backed by a large centralized store of searchable metadata and a consistent access-request process. The initial build focused on four key platforms, Epic, Tableau, Crystal Reports, and WebFocus, with the goal of covering enough content to genuinely reduce duplicative effort rather than starting with a small, tidy subset.

Damon demoed a custom portal tailored to Mount Sinai's needs:

Damon's guidance for anyone starting this journey is refreshingly practical. Sell leadership on the high-level concepts early, start with a small group of friendly super users, deliver on what you promised, and let those users become your promoters across the organization. His soft launch reached about 150 super users across clinical, business, and population health teams, with a broader rollout to follow. He describes the whole thing as close to a no-brainer, since so many health systems still lack it.

The webinar also gets into the details teams actually worry about. Access control stays in each source system and is synchronized into the portal, with a nightly refresh so new access is typically live the next day. Licensing needs generally don't change, since you still need a BI license to interact with content, though some organizations trim underused seats by shifting light users to KPI-focused portal pages. Mount Sinai ran the project with a small, part-time team of four and planned for a three-to-six-month timeline, with roughly two months of upfront planning.

If you're building BI governance in a complex environment, Damon's walkthrough is packed with specifics on metadata, security, ServiceNow integration, and rollout strategy.